Terms of Service

1. Agreement and acceptance

You accept these Terms by checking the acceptance box during registration — whether you create a business workspace or a client portal account — by accepting an invitation to a workspace, or by using the Service. When you accept at registration, we record the version of the Terms and Privacy Policy you accepted, your email, and a timestamp — this record is our mutual evidence of the agreement.

If you create a workspace on behalf of a company, you represent that you have authority to bind that company, and "you" includes both you and the company. Workspace Owners are responsible for ensuring the staff and clients they invite are made aware that the workspace runs on Sprigline under these Terms.

2. The Service

Sprigline is a multi-tenant field service management platform for outdoor service businesses. Each business operates its own workspace with its own subdomain, staff accounts, and client portal. Features include client and property management, crew scheduling, quoting, invoicing, payments, and notifications.

3. Accounts and workspaces

• You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.
• The person who creates a workspace (the "Workspace Owner") controls it: they invite staff and clients, assign roles, and are responsible for how their workspace is used.
• Workspace subdomains must not impersonate other businesses or infringe third-party rights. We may reclaim subdomains that are reserved, misleading, or abusive.
• You must be at least 16 years old and legally able to enter into contracts to use the Service.

4. Client portal accounts

If you create an account through a business's client portal (for example, yourprovider.sprigline.com), the following applies to you in addition to the rest of these Terms:

• Your service relationship is with the business, not with Sprigline. The business — not Sprigline — is responsible for the services you book, their pricing, quality, scheduling, warranties, and any agreements between you and them.
• Sprigline provides only the software: booking, job tracking, messaging, invoices, and payment links are delivered on the business's behalf.
• The records in your portal (properties, job history, photos, invoices) belong to the business's workspace and are controlled by that business, as described in our Privacy Policy.
• Payments you make through the portal are processed by Stripe directly into the business's own Stripe account. Refunds and billing disputes for services must be resolved with the business.
• Your portal account is free of charge — the subscription fees in the section below apply to businesses, not to clients.
• To close your portal account or remove your records, contact the business first; you may also contact us and we will coordinate with the business.

5. Subscriptions, trials, and billing

• Paid plans are billed through Stripe on a recurring basis. Applicable taxes may be added at checkout.
• Trial and free-tier workspaces may be subject to usage limits; when limits are reached, some features may be restricted until you upgrade.
• Fees are non-refundable except where required by law. You can cancel at any time; access continues until the end of the paid period.
• We may change pricing with reasonable advance notice; changes apply from your next billing cycle.

6. Client payments

Payments from a business's clients are processed through that business's own Stripe account. Sprigline is not a party to the service agreements between a business and its clients, does not hold funds, and is not responsible for the quality, delivery, or legality of the underlying services.

7. Your data

You retain all rights to the data you and your workspace users submit to the Service ("Workspace Data"). You grant us a limited license to host, process, and transmit Workspace Data solely to provide the Service.

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Workspace Owners are responsible for having a lawful basis to store their clients' information in Sprigline and for honoring their clients' privacy rights.

8. Intellectual property and feedback

The Service — including its software, design, and branding — is owned by Sprigline and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription; they do not transfer any ownership.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

9. Acceptable use

You agree not to:

• Use the Service for unlawful purposes, or to send spam or unsolicited messages.
• Attempt to access other tenants' workspaces or data, or probe, scan, or test the vulnerability of the Service without written authorization.
• Reverse engineer, resell, or sublicense the Service, or use it to build a competing product.
• Upload malicious code or content that infringes intellectual property, privacy, or other rights.
• Interfere with the integrity or performance of the Service.
• Use the Service in violation of export control or sanctions laws.

10. Availability, support, and beta features

We work to keep the Service available and performant, but it is provided without guaranteed uptime and may be temporarily unavailable for maintenance or due to circumstances beyond our control.

We may offer features identified as beta or preview. They are provided as-is, may change or be withdrawn at any time, and should not be relied on for critical operations.

11. Termination

You may stop using the Service and close your workspace at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or abuse of the Service; where practical, we will give notice and a chance to remedy first.

Upon closure of a workspace, Workspace Data is handled as described in the Privacy Policy's retention section. Export your data before closing your workspace. Sections of these Terms that by their nature should survive termination (including data ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Sprigline will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability for any claims arising from the Service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, or affects mandatory consumer rights you hold under the laws of your place of residence.

14. Indemnification

If you use the Service on behalf of a business, you will indemnify and hold Sprigline harmless from third-party claims arising out of your Workspace Data, your services to your clients, or your breach of these Terms, including reasonable legal fees.

15. Governing law and disputes

These Terms are governed by the federal laws of Mexico, without regard to conflict-of-law rules. Before filing any claim, both parties agree to first attempt to resolve the dispute informally by contacting the other and allowing thirty (30) days for good-faith resolution.

Disputes that cannot be resolved informally will be submitted to the competent courts of Mexico City, Mexico, and both parties consent to their jurisdiction. If you are a consumer or business protected by mandatory law in your place of residence (for example, in the United States), nothing in this section deprives you of protections or venue rights that cannot be waived under that law.

16. General provisions

• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays or failures caused by events beyond its reasonable control.
• Severability — if any provision is held unenforceable, the remainder stays in effect.
• No waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices — we send legal notices to your account email; you can send notices to legal@sprigline.com.
• Entire agreement — these Terms, together with the Privacy Policy, are the entire agreement between you and Sprigline regarding the Service.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in the Service or by email before they take effect, and each version is identified so your acceptance record refers to the exact text you agreed to. Continued use of the Service after changes take effect constitutes acceptance.

18. Contact

Questions about these Terms? Email legal@sprigline.com or use the contact form on our website.